Shipping policy
Thank you for shopping with YIK HIN TSANG. We specialize in a diverse range of durable and stylish tableware for household and commercial use across global markets. Our core service promise is to process every customer order precisely, package fragile tableware items with protective materials to prevent transit damage, and ensure timely delivery within standard logistics timeframes.
1. Order Processing Time
All confirmed tableware orders will undergo thorough product inspection, protective packaging and formal processing within 1-3 business days after order confirmation, excluding weekends and public holidays. Processing periods may be extended during peak promotional events and high order volume cycles. Our team will send proactive notifications to customers if any notable shipping delays occur.
2. Shipping Rates and Delivery Estimates
Applicable shipping fees for all tableware orders are automatically calculated and clearly displayed on the checkout page prior to payment completion, ensuring full cost transparency for every purchase.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations serve as general estimates only. Actual parcel arrival times may be affected by courier service delays, customs clearance procedures, extreme weather conditions, cross-border logistical limitations and local holiday schedules of destination countries.
3. Shipment Confirmation and Order Tracking
Once your tableware order is fully processed and dispatched from our warehouse, you will receive an official shipment confirmation email containing exclusive parcel tracking details.
Tracking status and real-time logistics data will typically be updated and available for self-service inquiry within 24-48 hours after the shipping carrier completes parcel collection and system synchronization.
4. Address Disclaimer and Parcel Exception Handling
Customers are required to double-check and confirm the accuracy and completeness of their shipping address during checkout to avoid misdelivery, package returns or parcel loss. YIK HIN TSANG holds no liability for delivery errors resulting from incorrect or incomplete address information provided by customers. Any packages returned due to address discrepancies will incur additional reshipping fees borne entirely by the buyer.
If your tableware parcel is lost during international transit, please contact our customer support team within 7 days of your expected delivery date to launch an official logistics investigation. If your order arrives with broken, chipped or damaged tableware items, please submit a support request with clear photos of defective goods and packaging within 48 hours of delivery. We will assess the issue and deliver a prompt resolution.
5. Tableware Care and Usage Liability Notice
Each tableware product is equipped with professional care guidelines for daily cleaning, maintenance and safe usage. All dining utensils should be used and preserved in strict accordance with the attached instructions. YIK HIN TSANG is not responsible for product breakage, fading, corrosion or deformation caused by improper cleaning methods, high-temperature use, unauthorized modification or personal misuse.
6. International Shipping and Customs Notice
Cross-border shipments of tableware products may be subject to import duties, customs taxes and additional clearance fees based on the regulatory requirements of destination regions. All such supplementary charges are the sole responsibility of customers and are not included in product prices or standard shipping costs.
7. Contact Information
If you have any questions or concerns regarding this Shipping Policy and your order logistics status, please reach out to our dedicated support team via the official details below:
Trade Name: YIK HIN TSANG
Phone number: +852 2389 1256
Email: support@zylenvix.shop
Physical address: 54 Hoi Yuen Road, Kwun Tong, Kowloon Hong Kong SAR